Perfect Group
Perfect Group

Client Feedback Survey

Perfect Contracting Pty LimitedABN 64 146 561 453
Perfect Concrete Care Pty LtdABN 55 605 120 152
Perfect Remediation Pty LtdABN 93 619 779 065
Perfect Industries Pty LtdABN 73 693 845 386

Thank you for working with Perfect Group. Your feedback is a formal input into our ISO-certified Quality Management System and directly informs how we improve safety, quality, and delivery.

Approximately 5 minutes. Individual responses are confidential; aggregate results are reviewed by the Group Executive at quarterly Management Review.

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About the Project
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Overall Relationship
Q1.Overall, how would you rate Perfect Group's performance on this project?
Q2.How likely are you to recommend Perfect Group to a colleague or industry peer?
0 = Not at all likely, 10 = Extremely likely
Not likelyExtremely likely
Q3.Would you engage Perfect Group again on a future project?
Communication
Q4.Communication from the Project Manager was:
Q5.Issues, risks, and delays were communicated in a timely manner:
Q6.Our understanding of the scope of works was:
Delivery & Site Performance
Q7.Quality of workmanship and finished product:
Q8.Adherence to programme and agreed milestones:
Q9.Site safety, WHS conduct, and environmental management:
Q10.Our management of latent conditions:
Unknown site conditions discovered during works.
Q11.Our management of unforeseen circumstances and delays:
Commercial & Quality
Q12.Clarity and accuracy of quotes, variations, and progress claims:
Q13.Quality issues identified were rectified within agreed timeframes:
Q14.Value for money against the contract price:
Q15.How do we compare to other contractors you've used for similar scope?
Open Feedback
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Consent & Follow-up
Q20.May we use your feedback (or a testimonial extract) in marketing and tender submissions?
We will only publish quotes with your written approval.
Q21.Would you like our Group CEO to contact you personally regarding your feedback?

Mateusz will call within 5 business days. Please confirm the best number and time to call:

Your Details
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ISO 9001:2015 Clause 9.1.2 | Customer satisfaction record.
By submitting this survey you confirm your feedback is your professional opinion. Perfect Group will retain this record within the Quality Management System for a minimum of 3 years in accordance with PROC 17 (Control of Records). This input feeds PROC 30 (Monitoring, Measurement, Analysis and Evaluation) and is reviewed at PROC 32 (Management Review).
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Thank you

Your feedback has been received and a PDF copy has been sent to the Perfect Group team.

Perfect Group will follow up personally if you indicated you'd like us to.

Perfect Group | Sydney | perfectgroup.au | PG-QMS-F-001 Rev 2.1 | Confidential